Frequently Asked Questions







Best Quality Printing General FAQ

Frequently Asked Questions/File Requirements

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 1. What type of files can I send to Best Quality Printing?

We recommend saving as a .EPS
You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png

We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

 2. What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

These colors are in RGB

These are the same colors but in CMYK

You should always start and finish your designs in CMYK color mode.

 3. What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

These are 72 dpi low res images
Low Res

These are the same images but at 300 dpi
High Res

We only accept 300 dpi files and no less.

 4. How should I set up my bleed and crop marks?

Bleed must extend further than the cut line. Using one of our Certified Templates can help you visualize this. Please keep all text and anything you do not want cut at least .125" away from the cut line.


When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.



 5. Does Best Quality Printing accept borders on jobs?

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.


We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

 6. How should I set up my file for proper rotation?

Best Quality Printing requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.


Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

correct and wrong ways

For files not properly set up, Best Quality Printing will use best judgment and will not be responsible for improper rotation.

 7. How can I avoid transparency issues?

Any transparency issue can be resolved before saving your file.

What a transparency problem looks like on screen...

After a transparency problem is printed...


To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.


All of these effects will cause transparency problems.

 8. Should I send a proof or sample file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed.

Do not send these kinds of files
Extra Files

We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed.

Best Quality Printing will be providing free PDF proofs for any jobs. Within 24 hours after your order is placed, you will be receiving an email with a PDF proof please review and approve your job by simply replying to the email. Please note, turnaround begins once we receive your final approval of the proof.


 9. What is overprint, and how can it ruin my file?

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.


In this case the logo was set to overprint. The colors from logo are mixing with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.


 10. Can I submit multiple files in one document?

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

2 Files – 1FR,
Multiple Files

Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.


 11. How should I set up a Spot UV job?

When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed.

Spot UV

Use 100% K to indicate where you would like the UV. White will indicate no UV.

Remember "If it's white, you can write!"


 12. How can I set up a file for silver ink?

Silver ink files must be sent in a vector format. You must use a vector program, like Illustrator, to call out the object you want in silver ink.

Silver Ink

To indicate the silver ink, you must set the object color to Pantone¨ 877 C. Any other color will not be accepted as silver. Also, labeling the layer as "silver mask" or "silver" will not qualify your file.

Silver Ink

Remember, silver is a spot color and transparencies like drop shadows should be avoided.


 13. How do I set up a Metallic Ink file?

With our Metallic Ink (MU) system, you can make any CMYK color or full color image into a metallic color. MU jobs must be created in Photoshop. In addition to your full color artwork, you must add a channel to your final file.

1. After creating your full color design in a photoshop layer, select what you would like to be metallic with the magic wand or selection tool.

Metallics Unlimited
Make sure when making your selection, to only select the area that you need metallic. The MU system will not work on gradients so do not include them in your selection.


2. After the selection is made, go to the channels pallete, then the channels menu, and select "New Spot Channel..."

Metallics Unlimited


3. When the "New Spot Channel" window shows up make sure your settings look like this...

Metallics Unlimited


Make sure the name of your spot channel is "mu channel". Under "Ink Characteristics", color is set to, C 0 M 0 Y 0 K 100. Solidity is set to 100%. Your channel window should now look like this. (Shown on the right)

Metallics Unlimited Make sure your channels window looks like this before saving.


4. The black parts indicate what will be metallic and the white parts will print as normal CMYK ink.

Remember, the color or area you indicated in the channels must match the same area you want metallic in your layers.

Metallics Unlimited


5. Save your file as a "Photoshop DCS 2.0" file. Make sure your format options look like the image on the right.

The extension for this file will be .EPS. Your file is now ready to send to Best Quality Printing. Remember, MU works better with lighter colors and we cannot guarantee any color matching.

Metallics Unlimited

 14. How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

100% C 100% M 0% Y 0% K

On Screen
On Screen

After Printing
On Screen

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

Example: C-100 M-70 Y-0 k-0


 15. How do I export a .pdf correctly?

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

Export settings for .PDF files

Adobe PDF Preset is set to: Press Quality

Compatibility is set to: Acrobat 4 (PDF 1.3)

Compress Text and Line Art is set to: Off


 16. How do I get a grayscale image in a CMYK document?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.


Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other then K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other then K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.


 17. What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

100% K on screen
On Screen

100% K after print
After Print

We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.


 18. What is banding?

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.

Close up of banding

To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.


 19. Why is there cracking on my scoring job?

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.

Close Up Scoring

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.


 20. How should I set up a Plastic Card job?

When designing plastic cards, it is important to keep in mind that the frosted and clear plastic cards are transparent. Also, all plastic cards come with round corners at no extra charge!

As you can see, the difference in the transparency is shown in the image above. The clear cards (right) are completely transparent. The frosted cards (center) are semi-transparent and cannot be seen through easily. The opaque white plastic cards (left) are solid white and not transparent at all. Keep this in mind when designing your plastic cards, it will affect how your design will print.

Since there is no white ink in CMYK, it is important to keep in mind that the frosted and clear plastic cards are transparent. The three designs above are the same as in the first picture. You will notice that the white area in the clear cards (right) and the frosted cards (center) has no ink and will show the transparent material it's printed on. In this case, the clear cards and frosted cards white area show up with no ink on the printed piece. Also, keep in mind that all colors that are printed on clear cards or frosted cards will be transparent as well.

With the clear plastic cards, there might be a small percentage that may have light scratches. This issue originates from the manufacturer and is due to the material and handling. To help compensate for this, we run overs of the clear plastic cards to help meet the required quantity.



 21. How do I set up a Foil job?

We offer 2 types of foil, Silver and Gold. Each order can only have one type of foil, Gold or Silver. You can't order a Foil Worx job with Gold foil on the front and Silver foil on the back.

Foil mask files are set up just like our Spot UV mask files. The file can only be black and white. Black in the areas you want the foil and white in the areas you do not want the foil. If you order a Foil job with Spot UV, you must provide separate mask files for the Foil (foil mask) and UV (spuv mask), in that case up to 6 files will need to be provided.

However, please keep in mind that the Foil and UV can't overlap. Also please avoid using small / fine text or fonts for foil objects.

Also, be aware that there may be up to 1/16" shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork on the card.

Please see images below to see what mask files should look like.



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